In 2013, 38 million complaints were lodged against corporations in the UK, and as our expectations of exceptional customer service rise, companies are coming back with new ways of dealing with us. This series tells the stories of the back-and-forth between some of the nation's most persistent and stubborn complainers, and the vast businesses and councils who deal with their complaints.
In 2013, 38 million complaints were lodged against corporations in the UK, and as our expectations of exceptional customer service rise, companies are coming back with new ways of dealing with us.
This series tells the stories of the back-and-forth between some of the nation's most persistent and stubborn complainers, and the vast businesses and councils who deal with their complaints.
